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Healthcare Advocacy Brochure


Welcome to Our Case Manager Corner

"Becoming a better educated consumer."


Jan 2019 CM Corner


Welcome to the CM Corner

March 2018 CM Corner

April 2018 CM Corner

May 2018 CM Corner

June 2018 CM Corner

July 2018 CM Corner

August 2018 CM Corner

September 2018 CM Corner

October 2018 CM Corner



Our Commitment

Our Concierge Services

Board Certified Case Manager

The Role of a Certified Case Manager

The Caregiver Resource Center

Clients Whom We Serve

Benefits of Our Services

Additional Information




About Our Company

Contact Us


Privacy Practices



Americans spend approximately $7-$11 million annually on professional



Support services such as counseling, information, and on-going support, have been shown to deter institutionalization of elders with mild dementia, by nearly one year.

Mittleman, M. - A Family Intervention to Delay Nursing Home Placement, JAMA 1996


The counselor was very supportive and very responsive. She helped me gain a clearer under-standing of my challenges. Together we mapped out a plan of where to go from here.

F. Goodman

Santa Barbara CA











Employee Assistance Professional Association





Society for Human

Resource Management 





Our Concierge Case Management

Certified case managers are specialists who assist seniors, people with special needs and their families in planning for and implementing ways to allow for the greatest degree of health, safety, independence, and quality of life.

The Caregiver Resource Center is unique in that we are available for our clients whenever they need us.

We provide our clients with case management and advocacy services 7 days a week by appointment and 24/7 for emergencies.

Our services are provided on-site in the home, doctor\'s office. ER,  Hospital or residential care facility.


Typical Calls We Receive

-  Daughter who needs advocacy services for her dad who is in

    the hospital


-  Son who questions whether mom is safe to live at home



-  Man seeking a professional to coordinate his partner

    coordinate multiple care providers


-  Family struggling to find services for a teen with


-  Senior who wants to remain at home, but is struggling

-  Couple who want help in moving from FL to an assisted

    living facility in CT


-  Husband who is seeking assistance for his wife who had a

    recent stroke


Our Concierge Services

-  We are available 24/7 for emergencies and 7 days a week

    by appointment


-  All of our services are customized to meet the unique needs

    of the client and their family

-  All services are provided at your place of residence

-  We provide Assessment, Care Plan Development and Care



-  Advocacy services are offered in the home, doctor\'s office.

    ER,  Hospital or residential care facility


-  Wide spectrum of case management and advocacy services

    to choose from


Seniors and people with special needs often face multiple challenges, and require a team approach.

If you think of this team as an orchestra, the team consists of multiple members; doctors, physical therapist, occupational therapist, counselor, or agencies providing services such as caregivers, transportation, etc.)

As with the orchestra, a key member of the care team is the conductor, who is in most cases is a certified case manager.


Board Certified Case Manager

A board-certified case manager must hold a current, active, and unrestricted licensure or certification in a health or human services discipline that within its scope of practice allows the professional to conduct an assessment independently and/or a baccalaureate or graduate degree in social work, nursing, or another health or human services field that promotes the physical, psychosocial, and/or vocational well-being of the persons being.

After preparing for and passing the national Certified Case Manager (CCM®) examination, board-certified case managers demonstrate they have the expertise, knowledge and professional experience to provide the right services to patients across the continuum of care. They are committed to uphold the highest professional and ethical standards.

To maintain their CCM credential, a board-certified case manager must comply with the Code of Professional Conduct for Case Managers, which is enforced by the Commission.  In addition, a certified case manager must apply for recertification every 5 years, which requires a minimum of 60 hours of continuing education credits.

Certified Case Managers

The Role of a Certified Case Manager (CCM)

Seniors, people with special needs, caregivers, or professionals who are feeling uncertain as to what to do, are increasingly using the services of a certified case manager (CCM) to assess and implement plans that address a day to day needs. CCMs provide a consistent contact for family members, and they can do everything from creating an overall care plan to intervening in case of a crisis or emergency.

CCMs are specialists who assist seniors, people with special needs and their families; in planning for and implementing ways to allow for the greatest degree of health, independence, safety and quality of life.

CCMs meet with the client and /or family members to assess their needs, develop a Care Team, and work with members of the Team to formulate a comprehensive Care Plan (a road map).

Once a plan is in place, CCMs are available to serve as the point person to monitor and coordinate services, and revise the plan as needed. The CCM\'s role is similar to the conductor of an orchestra; ensuring that there is good communication, teamwork, and that everyone remains focused on the desired goals.

 Case management is a collaborative process that consists of four steps:

   1.  Assessment

   2.  Development of a Care Plan (based on the unique needs

        of the client)

   3.  Implementation & Monitoring of the Plan

   4.  Ongoing Evaluation of the Plan\'s

        Effectiveness, and Plan Modification as



The Caregiver Resource Center

Each human being is unique, and as a result each person has unique needs.  Some people may experience mental and physical limitations that limit their level of functioning, while others will remain relatively high functioning.

The Caregiver Resource Centerâ��s role is to work with the client, their family and healthcare professionals to help assess, plan for and implement ways to allow for their greatest degree of health, safety, independence, and quality of life. 

This process involves identifying a client�s abilities and needs, and helping to design a care plan (road map) that is composed of a spectrum of services, that best meets the unique needs of that particular client.

A client and their family select the services that they want, and they only pay for those services.

Our Commitment


Client Whom We Serve

Individuals and families dealing with:

Developmental Disabilities

Mental Health Issues

-  Physical Disabilities

Chronic Conditions

Aging and the Elderly

-  Speech Impairments

Cognitive Limitations

-  Spinal Cord Injury


Benefits of Our Services

-  Well respected company serving the community since 1990

-  Assistance for seniors, people with special needs, and

    families; who are dealing with health and mental health



-  All services are individually designed to meet the unique

    needs of the client & their family


-  We are available 7 days a week by appointment, and 24/7

    for emergencies


-  Our services are provided onsite (home, ER, hospital,

    assisted living facility, LTC facility)

-  Professional Support & Guidance 


Our Certified Case Management Services


Additional Information

For more information, or to request an initial consultation, please contact:


    Linda Ziac, LPC, LADC, BCPC, CEAP, CCM, CDP

    The Caregiver Resource Center

    Greenwich, CT




    Contact Us



A person\'s participation in the services of The Caregiver Resource and/or its Affiliates is strictly voluntary.  Whether or not a person follows through with the case manager\'s recommendations is their personal choice.  All services are confidential as covered under HIPAA, and CGS PA #00-190; An Act Concerning Privileged Communications Between a Patient and a Licensed Professional Counselor. These services are also covered by CGS sect; 52-146s; Disclosure of Confidential information Between Professional Counselor and Person Consulting Such Professional Counselor, CGS sect; 42-470; An Act Concerning Confidentiality of Social Security Numbers, and Federal Confidentiality Regulations (42CFR, Part 2, effective 10, August 1987).

In general, the law protects the confidentiality of all communications between a client and a case manager, and can only be released with your written consent.  Confidentiality applies to children and teens as well as adults. 

There are some situations where a certified case manager is required to disclose information without either your consent or authorization, as per Chapter 383c CGS §52-146s.

For more information regarding an Employee Assistance Program (EAP) click on Employee Assistance Programs

For more information regarding Our Corporate Services click on Corporate Services

To obtain more information or to request a consultation click on Contact Us


References are available upon request.


About Our Company

Employee Assistance Professionals, Inc. has over 32 years of experience providing services for individuals, couples, families, and organizations.  Our mission is to provide a broad range of high quality counseling, outreach, and consultation services to help clients assess their needs, evaluate their relationships, define their goals, and design action plans that includes specific and practical steps to achieve those goals.

Our organizational goals are to:

  - provide services regardless of race, color, ethnicity, sexual orientation, or religion
  - respect our clients\' beliefs
  - support our clients\' individuality, diversity, and unique needs
  - preserve our clients\' independence, dignity, and confidentiality
  - offer services to individuals, couples, and families
  - consult with professionals, businesses, and other organizations
  - design and run effective Employee Assistance Programs (EAPs)
  - conduct quality educational programs


The Caregiver Resource Center is a division of Employee Assistance Professionals, Inc.  Our mission is to assist seniors, people with special needs and their families; in understanding the aging process, facilitating open communication; and providing information, support and guidance through the caregiving process.

Our goals are to:

  - offer services that will help preserve an elder\'s health, safety and quality of life; while at the same time allowing them to maintain their independence and dignity.
  - provide support, understanding, and guidance to all person\'s who are directly or indirectly responsible for the well-being of an elder; in an effort to improve the quality of their lives.


In addition to working with seniors, people with special needs and their families; The Caregiver Resource Center also provides a spectrum of services for businesses and their employees.

Our services help maximize employee productivity, sustain supervisors\' focus on operations, and equips senior management with an effective cost management tool.

We are available to provide services on a case-by-case basis, or as a full service company program.


The Caregiver Resource Center
a division of
Employee Assistance Professionals, Inc.
PO Box 122
Cos Cob (Greenwich), CT 06807-0122

For more information or to request a consultation, please contact:
Linda A. Ziac,

(203) 861-9833

Contact Us






Employee Assistance Professionals, Inc. and The Caregiver Resource Center have a company policy that the company\'s website does not display advertisements, nor do we host or receive funding from advertising, or from the display of commercial content.  

Any reproduction of the content of this website site is strictly prohibited, without prior written permission from Employee Assistance Professionals, Inc. and The Caregiver Resource Center.

Updated 3/1/2023


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