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Celebrating
32 Years of Delivering Excellence and Changing Lives |
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Celebrating
32 Years of Delivering Excellence and Changing Lives |
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Welcome to Our Case Manager Corner "Becoming a better educated consumer." 2019 2018
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The Role of a Certified Case Manager
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DID YOU KNOW Americans spend approximately $7-$11 million annually on professional counseling.
Support services such as counseling, information, and on-going support, have been shown to deter institutionalization of elders with mild dementia, by nearly one year. Mittleman, M. - A Family Intervention to Delay Nursing Home Placement, JAMA 1996
The counselor was very supportive and very responsive. She helped me gain a clearer under-standing of my challenges. Together we mapped out a plan of where to go from here. F. Goodman Santa Barbara CA |
Affiliations:
Employee Assistance Professional Association
Society for Human
Resource Management
Our Concierge Case
Management
Certified case managers are
specialists who assist seniors, people with special
needs and their families in planning for and
implementing ways to allow for the greatest degree
of health, safety, independence, and quality of
life.
The Caregiver Resource Center is
unique in that we are available for our clients
whenever they need us.
We
provide our clients with case
management and advocacy services 7 days a week by
appointment and 24/7 for emergencies.
Our services are provided on-site in
the home, doctor\'s office. ER, Hospital or
residential care facility.
Typical Calls We Receive
-
Daughter who needs advocacy services for her dad who
is in
- Son who questions whether mom is safe to live at home
alone
- Man seeking a professional to coordinate his partner
coordinate multiple care providers
- Family struggling to find services for a teen with
schizophrenia
- Senior who wants to remain at home, but is struggling
- Couple who want help in moving from FL to an assisted
living facility in CT
- Husband who is seeking assistance for his wife who had a
recent stroke
Our Concierge Services
- We are available 24/7 for emergencies and 7 days a week
by appointment
- All of our services are customized to meet the unique needs
of the client and their family
- All services are provided at your place of residence
- We provide Assessment, Care Plan Development and Care
Coordination
- Advocacy services are offered in the home, doctor\'s office.
ER, Hospital or residential care facility
- Wide spectrum of case management and advocacy services
to choose from
Seniors and people with special needs often face multiple challenges, and require a team approach.
If you think of this team as an orchestra, the team consists of multiple members; doctors, physical therapist, occupational therapist, counselor, or agencies providing services such as caregivers, transportation, etc.)
As with the orchestra, a key member of the care team is the conductor, who is in most cases is a certified case manager.
Board Certified Case Manager
A board-certified case manager must hold a current, active, and unrestricted licensure or certification in a health or human services discipline that within its scope of practice allows the professional to conduct an assessment independently and/or a baccalaureate or graduate degree in social work, nursing, or another health or human services field that promotes the physical, psychosocial, and/or vocational well-being of the persons being.
After preparing for and passing the national Certified Case Manager (CCM®) examination, board-certified case managers demonstrate they have the expertise, knowledge and professional experience to provide the right services to patients across the continuum of care. They are committed to uphold the highest professional and ethical standards.
To maintain their CCM credential, a board-certified case manager must comply with the Code of Professional Conduct for Case Managers, which is enforced by the Commission. In addition, a certified case manager must apply for recertification every 5 years, which requires a minimum of 60 hours of continuing education credits.
The Role of a Certified Case Manager (CCM)
Seniors, people with special needs, caregivers, or professionals who are feeling uncertain as to what to do, are increasingly using the services of a certified case manager (CCM) to assess and implement plans that address a day to day needs. CCMs provide a consistent contact for family members, and they can do everything from creating an overall care plan to intervening in case of a crisis or emergency.
CCMs are specialists who assist seniors, people with special needs and their families; in planning for and implementing ways to allow for the greatest degree of health, independence, safety and quality of life.
CCMs meet with the client and /or family members to assess their needs, develop a Care Team, and work with members of the Team to formulate a comprehensive Care Plan (a road map).
Once a plan is in place, CCMs are available to serve as the point person to monitor and coordinate services, and revise the plan as needed. The CCM\'s role is similar to the conductor of an orchestra; ensuring that there is good communication, teamwork, and that everyone remains focused on the desired goals.
Case management is a collaborative process that consists of four steps:
1. Assessment
2. Development of a Care Plan (based on the unique needs
of the client)
3. Implementation & Monitoring of the Plan
4. Ongoing Evaluation of the Plan\'s
Effectiveness, and Plan Modification as
Needed
The Caregiver Resource Center
Each human being is unique, and as a result each person has unique needs. Some people may experience mental and physical limitations that limit their level of functioning, while others will remain relatively high functioning.
The Caregiver Resource Center�s role is to work with the client, their family and healthcare professionals to help assess, plan for and implement ways to allow for their greatest degree of health, safety, independence, and quality of life.
This process involves identifying a client�s abilities and needs, and helping to design a care plan (road map) that is composed of a spectrum of services, that best meets the unique needs of that particular client.
A client and their family select the services that they want, and they only pay for those services.
Individuals and families dealing with:
- Developmental Disabilities
- Mental Health Issues
- Physical Disabilities
- Chronic Conditions
- Aging and the Elderly
- Speech Impairments
- Cognitive Limitations
- Spinal Cord Injury
Benefits of Our Services
- Well respected company serving the community since 1990
- Assistance for seniors, people with special needs, and
families; who are dealing with health and mental health
challenges
- All services are individually designed to meet the unique
needs of the client & their family
- We are available 7 days a week by appointment, and 24/7
for emergencies
- Our services are provided onsite (home, ER, hospital,
assisted living facility, LTC facility)
- Professional Support & Guidance
Our Certified Case Management Services
Additional Information
For more information, or to request an initial consultation, please contact:
Linda Ziac, LPC, LADC, BCPC, CEAP, CCM, CDP
The Caregiver Resource Center
Greenwich, CT
203-861-9833
A person\'s participation in the services of The Caregiver Resource and/or its Affiliates is strictly voluntary. Whether or not a person follows through with the case manager\'s recommendations is their personal choice. All services are confidential as covered under HIPAA, and CGS PA #00-190; An Act Concerning Privileged Communications Between a Patient and a Licensed Professional Counselor. These services are also covered by CGS sect; 52-146s; Disclosure of Confidential information Between Professional Counselor and Person Consulting Such Professional Counselor, CGS sect; 42-470; An Act Concerning Confidentiality of Social Security Numbers, and Federal Confidentiality Regulations (42CFR, Part 2, effective 10, August 1987).
In general, the law protects the confidentiality of all communications between a client and a case manager, and can only be released with your written consent. Confidentiality applies to children and teens as well as adults.
There are some situations where a certified case manager is required to disclose information without either your consent or authorization, as per Chapter 383c CGS §52-146s.
For more information regarding an Employee Assistance Program (EAP) click on Employee Assistance Programs
For more information regarding Our Corporate Services click on Corporate Services
To obtain more information or to request a consultation click on Contact Us
References are available upon request.
About Our Company
Employee Assistance Professionals, Inc. has over 32 years of experience providing services for individuals, couples, families, and organizations. Our mission is to provide a broad range of high quality counseling, outreach, and consultation services to help clients assess their needs, evaluate their relationships, define their goals, and design action plans that includes specific and practical steps to achieve those goals.
Our organizational goals are to:
| - | provide services regardless of race, color, ethnicity, sexual orientation, or religion | |
| - | respect our clients\' beliefs | |
| - | support our clients\' individuality, diversity, and unique needs | |
| - | preserve our clients\' independence, dignity, and confidentiality | |
| - | offer services to individuals, couples, and families | |
| - | consult with professionals, businesses, and other organizations | |
| - | design and run effective Employee Assistance Programs (EAPs) | |
| - | conduct quality educational programs |
The Caregiver Resource Center is a division of Employee Assistance Professionals, Inc. Our mission is to assist seniors, people with special needs and their families; in understanding the aging process, facilitating open communication; and providing information, support and guidance through the caregiving process.
Our goals are to:
| - | offer services that will help preserve an elder\'s health, safety and quality of life; while at the same time allowing them to maintain their independence and dignity. | |
| - | provide support, understanding, and guidance to all person\'s who are directly or indirectly responsible for the well-being of an elder; in an effort to improve the quality of their lives. |
In addition to working with seniors, people with special needs and their families; The Caregiver Resource Center also provides a spectrum of services for businesses and their employees.
Our services help maximize employee productivity, sustain supervisors\' focus on operations, and equips senior management with an effective cost management tool.
We are available to provide services on a case-by-case basis, or as a full service company program.
The Caregiver Resource Center
a division of
Employee Assistance Professionals, Inc.
PO Box 122
Cos Cob (Greenwich), CT 06807-0122
For more information or to
request a consultation, please contact:
Linda A. Ziac, LPC, LADC, BCPC, CCM, CEAP, CDP
President
(203) 861-9833
Employee Assistance Professionals, Inc. and The Caregiver Resource Center have a company policy that the company\'s website does not display advertisements, nor do we host or receive funding from advertising, or from the display of commercial content.
Any reproduction of the content of this website site is strictly prohibited, without prior written permission from Employee Assistance Professionals, Inc. and The Caregiver Resource Center.
Updated
3/1/2023
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