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"Eldercare will be to the 21st century what child care was to the last few decades."


Joyce Ruddock, Vice President Met Life 5/00


"The Caregiver Resource Center provided us with professional, compassionate, and comprehensive services for my mother.

Together we developed a plan that helped ensure my mother\'s safety, and my peace of mind. Thank you."

S. Robertson

Greenwich, CT












Employee Assistance Professional Association





Society for Human

Resource Management 






Concierge Case Management & Advocacy


Helping Seniors, People with Special Needs & Their Families



Each person is unique, and as a result, they have unique needs. Some people may experience mental and physical limitations that limit their level of functioning, while others will remain relatively high functioning.


The Caregiver Resource Center\'s role is to work with a client, their family and healthcare professionals to help assess, plan for and implement ways to allow for their greatest degree of health, safety, independence, and quality of life.


This process involves identifying a client\'s abilities and needs, and helping to design a care plan (road map) that is composed of a spectrum of services, that best meets the unique needs of that particular client.


Once a plan is in place, we are available to serve as the point person to monitor and coordinate services, and revise the plan as needed. This role is similar to the conductor of an orchestra; ensuring that there is good communication, teamwork, and that everyone remains focused on the desired goal.





For information regarding our Case Management & Advocacy services click here



Who We Work With - Our Clients


Individuals and families dealing with:


 Developmental Disabilities


 Mental Health Issues


 Physical Disabilities


 Chronic Conditions


 Aging and the Elderly


 Speech Impairments


 Cognitive Limitations


 Spinal Cord Injury



Typical Calls We Receive


  -  Woman seeks an advocate prior to surgery


  -  Son questions if mom is safe at home alone


  -  Husband needs help with wife\'s dementia


  -  Family seeks mental health services


  -  Couple requests a home safety assessment


  -  Parents struggle with a child\'s healthcare





  -  Advocacy


  -  Arranging For and Monitoring Care


  -  Home Safety Assessment


  -  Emergency Medical Advocacy


  -  Assisting with a Transition (e.g. move to an assisted living

     facility or short term rehab)


  -  Referrals to a Specialist (e.g. medical, legal, or financial



  -  Family Support & Counseling


  -  Insurance Claims Research & Assistance


  -  Research of Community Resources


  -  Family Discussions and Issue Mediation


  -  Crisis Management



Benefits of Our Services


Solution Focused


  -  All services are individually designed


  -  Together we focus on the client\'s abilities, needs, wishes,

     and "what-ifs"


  -  We are available when you need us:



     -  24/7 for client emergencies



      -  7 days a week by appointment



  -   CT Licensed & Nationally Certified


  -   Services are provided in the home, doctor\'s office, ER,

      hospital, short term rehab, assisted living, long term care

      facility, and hospice



The Value of Case Management


Team Approach


Case management is a collaborative process consisting of:


  1. Needs Assessments


  2. Customized Care Plan (road map)


  3. Implementation & Monitoring of a Plan


  4. Modification of the Plan, as needed



A multi-disciplinary team approach focuses on the client\'s:


  -  Health and Mental Health


  -  Activities of Daily Living (ADLs)


  -  Transportation


  -  Finances


  -  Social Opportunities


  -  Emotional Well Being


Sound Familiar

According to a report released by the US Census Bureau in 2010, 19% of the population or 56.7 million people reported a disability of some kind.


Some forms of disabilities may include impairment in hearing, vision, cognition, self-care, ambulation, or the ability to living independently. The report noted that for seniors 65 years of age and older; 35% of men and 38% of women said that they have some form of disability.


The term person with special needs includes:


     -  Developmental Disabilities


     -  Mental Health Issues


     -  Physical Disabilities


     -  Chronic Conditions


     -  Seniors and the Elderly


     -  Speech Impairments


     -  Cognitive Limitations


     -  Spinal Cord Injury



The US Census Bureau\'s 2010 report highlighted some interesting facts:



 - A person age 15 to 24 has a 1 in 20 chance of developing a

   severe disability, while a person age 56 to 69 has a 1 in 4



 - 8.1 million people had difficulty seeing, including 2.0 million

   who were blind or unable to see


 - 7.6 million people experienced difficulty hearing; including

   1.1 million with a severe loss, and about 5.6 million who

   used a hearing aid


 - 30.6 million people had difficulty walking or climbing stairs,

   or used a wheelchair, cane, crutches or walker for assistance


 - 9.4 million non-institutionalized adults reported having

   difficulty with at least one activity of daily living (ADLs) such

   as dressing, bathing, eating. toileting, or mobility


 - 15.5 million adults reported struggling with instrumental

   activities of daily living (IADLs) which includes use of the

   telephone, taking medication, housework, shopping, and



- 2.4 million reported Alzheimer�s disease or Dementia


- 7 million people reported frequent depression or anxiety

   inferred with their ability to function on a daily basis


Source: US Census Bureau in 2010



A recurrent theme that we hear from individuals, is that they fear broaching the subject of whether or not an individual is capable of caring for themselves. In addition, once it\'s clear that the person is in need of assistance, there\'s often confusion as to what is the best way to proceed.


This is a delicate balancing act, to ensure a person\'s health and safety, while maintaining their independence and dignity.


Taking A Proactive Approach

While studies show that as we age, most people will remain healthy and function at high levels, it\'s inevitable that some issues will surface related to our independence. Care often requires a multi-disciplinary approach that encompasses many aspects of life such as healthcare, activities of daily living, transportation, finances, and emotional well being.


To ensure the highest quality of life for the longest time possible, it is crucial that seniors, people with special needs and their loved ones, begin a dialogue to discuss the topic of aging and disability.


This process needs to focus on the person\'s hopes and desires, short and long term goals, and their abilities and needs; while at the same time establishing a spectrum of resources that will address the person\'s evolving needs.


Board Certified Case Manager

Certified Case Managers (CCMs) are specialists who assist seniors, people with special needs and their families in planning for and implementing ways to allow for the greatest degree of health, safety, independence, and quality of life.

CCMs provide a consistent contact for clients and their families, and offer everything from home safety audits, to creating an overall care plan, to intervening in case of a crisis or emergency.

CCMs meet with the client and/or family members to assess their needs, develop a care team, and work with members of the team to formulate a comprehensive care plan (a road map).

Once a plan is in place, CCMs are available to serve as the point person to monitor and coordinate services, and revise the plan as needed.

The CCMs\' role is similar to the conductor of an orchestra; ensuring that there is good communication, teamwork, and that everyone remains focused on the client and family\'s goals.


To learn more about Certified Case Managers please click on Certified Case Managers

  To obtain more information or to request a consultation click on Contact Us


About Our Company

Employee Assistance Professionals, Inc. has over 32 years of experience providing services for individuals, couples, families, and organizations.  Our mission is to provide a broad range of high quality counseling, outreach, and consultation services to help clients assess their needs, evaluate their relationships, define their goals, and design action plans that includes specific and practical steps to achieve those goals.

Our organizational goals are to:


  - provide services regardless of race, color, ethnicity, sexual orientation, or religion
  - respect our clients\' beliefs
  - support our clients\' individuality, diversity, and unique needs
  - preserve our clients\' independence, dignity, and confidentiality
  - offer services to individuals, couples, and families
  - consult with professionals, businesses, and other organizations
  - design and run effective Employee Assistance Programs (EAPs)
  - conduct quality educational programs


The Caregiver Resource Center is a division of Employee Assistance Professionals, Inc.  Our mission is to assist seniors, people with special needs and their families; in understanding the aging process, facilitating open communication; and providing information, support and guidance through the caregiving process.

Our goals are to:


  - offer services that will help preserve an elder\'s health, safety and quality of life; while at the same time allowing them to maintain their independence and dignity.
  - provide support, understanding, and guidance to all person\'s who are directly or indirectly responsible for the well-being of an elder; in an effort to improve the quality of their lives.


In addition to working with seniors, people with special needs and their families; The Caregiver Resource Center also provides a spectrum of services for businesses and their employees.

Our services help maximize employee productivity, sustain supervisors\' focus on operations, and equips senior management with an effective cost management tool.

We are available to provide services on a case-by-case basis, or as a full service company program.


The Caregiver Resource Center
a division of
Employee Assistance Professionals, Inc.
PO Box 122
Cos Cob (Greenwich), CT 06807-0122

For more information or to request a consultation, please contact:

(203) 861-9833

Contact Us







Employee Assistance Professionals, Inc. and The Caregiver Resource Center have a company policy that the company\'s website does not display advertisements, nor do we host or receive funding from advertising, or from the display of commercial content.  

Any reproduction of the content of this website site is strictly prohibited, without prior written permission from Employee Assistance Professionals, Inc. and The Caregiver Resource Center.

Updated 3/1/2023

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